Sales Policy for Creativeluis

Effective Date: January 9, 2025

Welcome to Creativeluis! We are delighted to offer you the finest holiday décor and festive items to brighten your celebrations. This sales policy outlines the terms and conditions that govern your purchases from our website. By making a purchase from Creativeluis, you agree to the following policies.

1. Order Processing & Payment

At Creativeluis, we strive to provide a seamless and efficient shopping experience. Once you place an order on our website (creativeluis.com), we will begin processing it immediately. Please ensure that the billing information you provide is accurate, as this will affect the shipping process. We accept all major credit cards and payments via secure methods through our payment gateway.

Once your payment is confirmed, we will notify you of the estimated delivery date. If there are any issues with your payment or order, we will reach out to you via the contact information provided.

2. Shipping & Delivery

We aim to provide timely and reliable delivery for all our products. Orders are typically processed within 1-2 business days. Delivery times may vary based on your location, and you will receive a tracking number once your order has been shipped. Please note that shipping times may be extended during peak holiday seasons.

We ship to most locations within the United States, and additional shipping fees may apply depending on your address. If we are unable to fulfill your order for any reason, we will notify you promptly and offer a refund or alternative options.

3. Returns & Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return and exchange policy within 30 days from the date of delivery. The items must be unused and in their original packaging to be eligible for a return or exchange.

Please contact our customer service team at [email protected] or call us at (860) 228-0543 to initiate the process. The buyer is responsible for return shipping costs unless the return is due to a mistake on our part, such as a damaged or incorrect item.

4. Refunds

Refunds are processed within 5-7 business days of receiving your returned item. Refunds will be credited to the original payment method. Please note that original shipping charges are non-refundable, unless the return is due to an error on our part.

5. Product Availability & Pricing

We strive to keep our website up-to-date with the latest product information and prices. However, product availability is subject to change, and we cannot guarantee that every item shown on the website will be in stock at the time of your purchase. In the event that an item becomes unavailable, we will notify you and offer alternatives or a refund.

Pricing may change due to promotions or updates in inventory, but rest assured, the price displayed at the time of purchase will be the price charged.

6. Customer Service

Our customer service team is available to assist you with any questions or concerns you may have. You can reach us via email at [email protected] or by phone at (860) 228-0543. We are committed to ensuring you have the best shopping experience with Creativeluis.

7. Contact Information

If you have any further questions or need assistance, please feel free to contact us:

  • Creativeluis
  • Street: Wheelock Darthmo Dr #APT 2B, Columbia, Connecticut (CT)
  • Phone: (860) 228-0543
  • Email: [email protected]
  • Website: creativeluis.com

Effective Date: January 9, 2025